Cancellation & refund policy
Cancellations and refunds
Last updated: 4 October 2026
This policy applies to bookings made directly with us (website, WhatsApp, phone). Bookings made on Airbnb, Booking.com, Agoda, MakeMyTrip, Goibibo or Vrbo follow the cancellation policy shown on that website at the time of booking.
If you cancel
| When you cancel | Refund |
|---|---|
| 7 days or more before check-in | Full refund of everything you paid |
| Between 7 days and 48 hours before check-in | 50% of everything you paid |
| Less than 48 hours before check-in, or no-show | No refund |
| Leaving early after check-in | No refund for unused nights |
Check-in time is 2:00 pm India time (IST) on your arrival date. Cancel by WhatsApp or email and keep our written confirmation.
Changing your dates
You can move your dates once, free of charge, if you ask 7 days or more before check-in and the new dates are available. Any price difference is charged or refunded.
If we cancel
If we ever have to cancel, you get a full refund within 2 working days, and we'll help you find a comparable stay nearby.
Flight delays and cancellations
Tell us as soon as you know. If your flight is cancelled by the airline, we'll move your booking to new dates at no charge where we can.
How refunds are paid
Refunds go back to the original payment method. We start the refund within 2 working days of your cancellation; the money usually reaches your account within 5–7 working days, depending on your bank. Cash payments are refunded by bank transfer or UPI.
Services on request
Meals, airport pickup and other services that haven't been provided are never charged.